Don’t trust call centers with your private details!
That is the natural conclusion one reaches after seeing the results of a new survey on how call centers handle private details of customers. According to the survey conducted by Veritape, more than 95% of call centers kept customers’ credit card information on phone call recordings, practice that overtly breaches current industry security standards.
Of the 133 call center managers surveyed, only 39% were aware of in place industry rules against storing such information and only 3% actually wiped credit card details from recorded conversations.
“The routine practice of storing unedited audio recordings of calls is creating a vast reservoir of sensitive data on the servers of call centers across the UK, in direct breach of global industry standards drawn up by the Payment Card Industry Data Security Council,” said a Veritape statement.
When you need to actually contact a call center, make sure you think twice before giving them the information they ask of you!
