Comments on: Countrywide Employee Arrested For Stealing Customer Private Data

By: Informer

Informer — Mon, 03 May 2010 07:09:13 +0000

There is a settlement regarding the data theft of Aug 2008 in the western district court of Kentucky. If approved on Jul 19, 2010. You will be bound by the terms of this settlement.

Learn more about it: http://www.cwdataclaims.com

By: Joanna

Joanna — Sat, 06 Jun 2009 16:19:55 +0000

I just go a call today from an agency that said someone had submitted my social and name from either PayMyBills.com or LendingTree.com, so I guess my mess is just beginning! I can’t believe that no information has been provided by the Authorities (FBI) regarding where that employee sold the information. Looks like I’ll be paying for a credit service forever at this point! I’m not happy, to say the least. I guess I will contact those two services and find out how they got my information, for starters.

By: Christine

Christine — Tue, 17 Feb 2009 23:23:59 +0000

I too was a victmn of the Countrywide theft. They did try to charge $16,000 on my Wachovia card. I was fortunate that Wachovia caught it. But I was embarrassed when I went to use my card and discovered that I was denied use of the credit card.
There are so many things that can happen with this.
1. They can gain employment and not pay taxes on the earnings. This would be a nightmare with the IRS.
2. They could get identification and get drivers licenses etc. In turn, getting violations on your driving record
***This is very easy to do since all of the creditors use your mothers maiden name as the password. It is very easy to look up on the internet and get all of the information.
3. They could get identification and committ a crime.
4. They could open accounts which would be a nightmare to prove that they were not mine
I too am extremely pissed off. They were deceitful with the letter and made it seem as if it were a refinance flyer. I went to see a lawyer in Washington, D.C. He seemed as if he was new and did not have that much experience. I am very interested in getting a class action lawsuit together. How do we move forward. They should be responsible for their employee!!!!!

By: Agent Smith

Agent Smith — Mon, 01 Dec 2008 06:54:50 +0000

Hi Katie, unfortunately, a lawyer needs to answer these questions as we are not experts on law suits.

By: Katie

Katie — Mon, 01 Dec 2008 04:50:44 +0000

I think a class action suit is definitely in order. I almost destroyed the notification letter also thinking it was junk mail since CountryWide is always trying to get you to refinance. This will follow us all beyond the two years of free credit information. Would we all be notified if a class action suit is filed. Are there time frames beyond which a suit cannont be filed?

By: Agent Smith

Agent Smith — Wed, 05 Nov 2008 14:58:49 +0000

Astonished, from what I could find, there is a class suit going, but on a different matter. Maybe a second one will follow, as it seems they’ve been badly mistreating their customers.

By: Astonished

Astonished — Thu, 30 Oct 2008 21:11:30 +0000

I also received the form letter from CW and contacted them via phone. Unfortunately, I didn’t learn anything new after repeated requests. Their response is completely unacceptable.

Any movement on a class action suit? They have to be held accountable.

By: How Do You Feel After a Breach | Endpoint Security Info

How Do You Feel After a Breach | Endpoint Security Info — Sat, 20 Sep 2008 05:45:02 +0000

[...] We’ve been talking a lot about security breaches, data loss or theft and identity theft here on Endpoint-Security.Info. What I think we lacked to stress enough is how those whose records are lost, exposed or stolen feel after it’s all happened. Luckily, quite a few victims of the CountriWide data theft have shared their experiences and fear with us on the first post we’ve published on the matter. [...]

By: Agent Smith

Agent Smith — Sat, 20 Sep 2008 05:34:46 +0000

Thank you everyone for your comments. I can only imagine how hurt, angry and worried you all are. As for the effects of this mess, you are right, it won’t take only 2 years, but if the FBI is pressured they might find out what was stolen and to whom it was then sold.

It seems like countrywide is not doing much to keep its customers informed, to reassure them and to be open about what they are planning to do in the future. You can keep trying and keep calling them, you can take legal action or simply ignore them and do everything you can to protect yourself.

Yet I can’t shake the feeling Countrywide could be a little more considerate about its customers after screwing up this bad!

By: Laurie

Laurie — Fri, 19 Sep 2008 23:50:25 +0000

I called them again today because I have been receiving odd phone calls over the past several weeks. We never put it together until the letter arrived. I answered a few and so did my husband, but after the letter came we connected it. The calls begin as recorded messages from “your credit card company” alerting us that it is our last chance to take advantage of their offer to protect our credit cards. Followed the prompts to get a “rep” and as soon as I started asking questions about how they got me on their list (since we hadn’t inquired) and I was hung up on two times. The other calls my husband hung up right away. I did get the number from my caller ID and provided it to CW. Had to go through the customer service reps and insist on managers for anyone to listen to me. When the number was dialed it is an overseas number….and two of the calls came through on the cell phone, not just the house line. I think that CW has opened us up to the potential for disaster as their customers and one fraud incident is too many! The offer of two years monitoring is to help cover their A**; but personally I think that the time frame is ridiculous. For the risk they have created could still be just as dangerous four years or ten years from now. Your social is your social and it ticks me off that we will have to be more diligent over the coming years. Shame on CW.