Stockbrokers Get Fine for Poor Security
The Financial Services Authority (FSA) has recently fined a firm of stockbrokers for failing to adequately protect their customers from the risk of identity fraud. FSA, quoted by the Register, said the company’s poor security included failing to manage, among others, the risks posed by staff using instant messaging and web-based email.
London-based Merchant Securities Group Limited also failed to verify the identities of customers contacting the firm by telephone. They instead relied on being able to recognize customers’ voices and informally asking them about personal matters such as holidays or hobbies. The firm also had the habit of including private account numbers in routine letters which could then lead to fraud or identity theft.
The FSA also found that back-up tapes containing unencrypted customer information were stored overnight in a bag at the home of a member of staff.
The London-based firm also failed to implement adequate controls “to mitigate the risk of customers’ personal data being transmitted outside the firm by failing to prevent the use of instant messaging and web-based email,” according to the penalty notice (pdf) served by the FSA.
